Before your purchase

Where can I find a product type overview with dimensions?

There is a type overview for each product as well as a type overview for the corresponding living area available to download from our website. Here you will find information about the possible dimensions and materials you can use to design  our furniture.

Where can I find recommendations for colour combinations?

You can download the recommendations from our interior designers regarding colour and material combinations for each product from our website.

What is the price of your furniture?

TEAM 7 furniture is exclusively made to order, and finished in line with your specifications. We are happy to support you through the design process, and provide you with detailed price information.

Are customised options or other types of wood possible?

Because the company has its own board factory and all furniture is made to order, customised options are indeed possible with TEAM 7. For advice and price information, please contact our staff.

Can I place an order with you directly and do you sell show pieces?

Yes, our staff will be happy to help you. Current offers for show pieces can be found on our website.

What are the delivery times for your furniture?

Our furniture is fabricated exclusively to order and specifically according to your requests. This means that the delivery times vary. Please discuss this in the course of your consultation.

How can I find out more about the characteristics of the different products?

Please contact our qualified and highly-trained interior decorating consultants, who will be happy to provide you with more information. Important product characteristics of TEAM 7’s solid wood furniture can also be found in our service and quality certificate.

Where is TEAM 7 furniture made?

Our natural wood panels and furniture are made in Upper Austria (Ried + Pram) according to the strict guidelines of the Austrian eco label.

What does sustainability mean for TEAM 7?

Since 1980, we have been ensuring that our furniture is produced in ways that are careful, environmentally friendly, and sustainable. We take social, environmental, and economic responsibility seriously and invest a lot in these areas year on year. Numerous internationally recognised certifications, such as the Austrian Eco-Label, the EMAS certification, and the ISO 14001 certification, underline the importance of these efforts. More information can be found in our environmental declaration.

How can I find out when TEAM 7 releases something new?

You can easily and conveniently register for the TEAM 7 Newsletter on our website. Then you will always be up-to-date with TEAM 7.

If I make follow-up purchases, will the colour of the wood of the new furniture match my existing room?

When your order specifies a particular colour, we do our best to match it. Solid wood is a natural product. Some changes in the wood and deviations in the colour due to light exposure and daily use cannot be avoided. You can find out more about the characteristic properties of TEAM 7 solid wood furniture in our  service and quality certificate.

What are the benefits of a natural surface?

The refinement with oil keeps the solid wood open-pored and thus regulates the humidity. This makes it possible to repair stains, scratches and dents. You can find all information about the care and properties of our materials here. You can find out more about the characteristic properties of TEAM 7 solid wood furniture in our service and quality certificate.

Can natural surfaces cause allergic reactions?

Because we only use tested, non-hazardous TEAM 7 surface finishes and natural materials, our products do not cause any allergic reactions that we know of. However, we can’t make any guarantees because every individual’s susceptibility and reaction is different. You can find out more about the characteristic properties of TEAM 7 solid wood furniture from our service and quality certificate.

After your purchase

How is the solid wood furniture cared for and how often should I use the nourishing products?

The frequency of the treatments depends on how intensively the furniture is used. We recommend a follow-up treatment especially before and after the heating period. You can find all information about the care and properties of our materials here. You can find out more about the characteristic properties of TEAM 7 solid wood furniture in our service and quality certificate.

How do you remove stains, scratches or dents?

The open-pored surface treatment with oil makes it possible to easily repair minor damages. You can find all information about the care and properties of our materials as well as repair instructions here. You can find out more about the characteristic properties of TEAM 7 solid wood furniture in our service and quality certificate.

What happens to solid wood furniture when the humidity is too low?

A constant humidity level of between 40 and 60% and a temperature of between 18 and 23 degrees Celsius are optimal for people and plants. If the humidity is extremely high or too low, solid wood furniture can warp; this may lead to open glue joints or cracks. We recommend you install a hygrometer and a thermometer in the room to monitor the humidity levels. If the humidity is extremely high or low, solid wood furniture may become deformed, it can either swell or shrink. When this happens, the wood expands and gets larger or contracts and gets smaller. The humidity can be improved with very simple means. Plants or water containers placed in the room often have a positive effect. You can find out more about the characteristic properties of TEAM 7 solid wood furniture in our service and quality certificate.

How can I increase the humidity in the room?

There are a number of options for increasing the humidity. The humidity can be improved by very simple means. Water containers or plants in the room can often have a positive effect. Ask your florist which plants are most suitable. Drying laundry or ironing in the room can also increase the humidity, as can the steam created during cooking. You could vent the moist air from the bathroom into the rest of the house. A damp towel in the room or close to heaters can quickly make the air more breathable during the night. If all else fails, you can buy a humidifier. Be sure to replace the filter regularly to prevent germs from building up.

How can I lower the humidity in the room?

Too much humidity in the air can damage the walls and your health. Mould can form and damage the structure of the building or enter the respiratory tract and lead to health problems. You should pay particular attention to having adequate ventilation, especially after activities such as ironing, cleaning, bathing or showering as these create additional humidity. The best way of changing the air is to open windows fully for between 5 and 25 minutes, depending on the season. The most effective way of ventilating the room is to open windows that are opposite each other to create a draft. If the humidity remains too high over an extended period, especially in climatic zones where the humidity is always high, it is best to install a dehumidifier.

What should I do if the surface feels sticky?

 When caring for the wood, the excess oil should be wiped off after no more than 10 minutes or else it will harden. If you have a sticky surface, take a dry sanding pad and sand the surface in the direction of the grain. Then soak a new grinding pad in oil and brush the surface in the direction of the grain according to the [url=/en/service/product-care/[/url]. Wipe off excess oil after no more than 10 minutes.

Where can one buy TEAM 7 care products?

TEAM 7 care products can be found in our flagship store or in our online care shop. You can find all information about the care and properties of our materials here.

How should I care for glass, stone, Stricktex, leather or fabric?

You can find information on how to care for these materials here. There is also information about the characteristic properties of TEAM 7 solid wood furniture in our service and quality certificate.

How can I find out more about the characteristic properties of your products?

Please contact our qualified and highly-trained interior decorating consultants, who will be happy to provide you with more information. Important product characteristics of TEAM 7’s solid wood furniture can also be found in our service and quality certificate.

I can no longer fully extend my extendable table.

So-called "cage creeping" can occur with all types of ball bearings. It refers to a situation where the balls that the movable rails rest on no longer roll but skid for the first millimetres of an extension, which causes the endstop to move. As a result, the pull-out rail of the table can no longer be fully extended. In order to be able to completely extend the table again, move the base for roughly the last 20 cm up to the endstop with a short but firm push. Please note: First make sure that no other object is blocking the pull-out.

My new furniture has an intense smell.

Everyone experiences smells differently, depending on how sensitive the individual persons are. We recommend that you air out the room and the new furniture thoroughly. As is generally known, natural materials like solid wood and leather will always retain something of their own particular smell. You can find out more about the characteristic properties of TEAM 7 solid wood furniture in our service and quality certificate. You can find all information about the care and properties of our materials here.

How can water spots be treated?

In general, water spots and rings can be removed if the water has not penetrated the wood too deeply. We recommend that you take the cleaning pad from the care set and saturate it with natural oil – or hard wax oil in case of table tops – and apply this to the broader surface with medium pressure. You can apply more pressure in the area of the water rings themselves. Next, it is important to remove the excess oil with a fleece rag and evenly wipe off the surface. You can find all information about the care and properties of our materials here. You can find out more about the characteristic properties of TEAM 7 solid wood furniture in our service and quality certificate.

What does swelling and shrinking mean?

Solid wood responds to its environment; we can say that it is always “working”. Depending on the humidity, it expands (swelling) or contracts (shrinkage). If the humidity is extremely high or too low, solid wood furniture can warp; this may lead to open glue joints or cracks. We recommend you install a hygrometer and a thermometer in the room to monitor the levels. You can find out more about the characteristic properties of TEAM 7 solid wood furniture in our service and quality certificate.

Whom do I contact regarding a complaint?

If you have any complaints following assembling by one of our installers, please contact us as soon as possible. Our customer service staff will make an assessment on site and will strive to get the issue resolved quickly. The details and documentation that are needed to make a complaint are in the service and quality certificate.

Is it possible to buy a new Stricktex cover for the magnum cantilever chair?

Yes, but the cantilever chair has to be returned to the factory in order to fit the cover. Please contact our specialised furniture dealers or local flagship stores for pricing and a clarification of the procedure. You can find out more about the characteristic properties of TEAM 7 solid wood furniture in our service and quality certificate.

How can I find old spare parts or fittings?

In order to identify the required part and see whether it is still available, we will need a copy of your purchase agreement with the model name, date of purchase, and the name of the flagship store, as well as photos of where the part is installed, detailed photos of the part, and possibly also dimensions. Click here for the contact form.

How can I get installation instructions?

Send us a copy of your purchase agreement that shows which product you bought and when. In the case of older models, we also need photos of the furniture. Here you can find our contact form.

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